CUSTOMER RELATIONSHIP MANAGEMENT

“There is a big difference between winning and retaining good customers”

Customer Relationship Management (CRM) is a strategy and a corporate philosophy that puts the customer at the center of business operations so as to increase profits by improving customer acquisition and retention while automating processes to be more efficient and effective. In its complete form, CRM provides a 360-degree view, integrating customer information at every touch point.

CRM is the first and foremost a business strategy that drives organizational, process and technology change to enhance long term value of selected clients. By effectively integrating your marketing, sales and customer service functions, a good CRM system makes it easier for everyone inside your company to work together and share critical information. Good CRM helps identify the most profitable customers and makes certain that your efforts are focused on profitability.

Peritus is a leader in customer relationship management solutions that help companies achieve superior business value through implementation of CRM strategy and technology and by leveraging their investments in CRM technologies. Peritus’ CRM services improve employee efficiency, thereby allowing you to gain a complete view of your customer at any time and providing you with advanced reporting functionality which in turn provides a crucial basis for sales planning, marketing investment and tracking.

With our competitive CRM services, we can help you to understand the buying habits and preferences of your customers and prospects so that you can build and strengthen customer relationships to keep them coming back and provide value-added services that are difficult for competitors to duplicate. We can also help improve your product development and service delivery processes and increase your staff’s awareness of customer needs.

Peritus CRM and Sales order management solutions:

  • Contribute to a professional corporate image by providing excellent services
  • Help to establish long-term customer relationships
  • Meet the needs and expectations of customers
  • Improve processes and routines, saving money and time
  • Provide data for quick and easy follow-up and analysis
  • Be quick and efficient for both your customers and staff
  • Deliver fast and measurable ROI.

Peritus has domain knowledgeable people who bring deep expertise in a number of leading CRM and Data Management solutions including

  • Siebel
  • SAP
  • Clarify
  • Informatica
  • Ascential
  • Group 1
  • Trillium